Privacy

This section describes the methods of users’ (“users”) personal data processing by the website.

This site (the “site”) is operated by Tierra Maya Dmc, Placencia Belize.

Data processing – the owner (“owner”) of users’ data processing is TIERRA MAYA DMC, PLACENCIA, STANN CREEK, BELIZE, CA, in the person of its legal representative for the time being.

Place of data processing – the users’ data processing is carried out at the offices of tierra maya dmc, or in other places where the staff of tierra maya (including resources / third party suppliers of it services) work on the website, even remotely.

By accessing or using this site, you indicate your unconditional acceptance of our privacy and security policy (the “privacy and security policy”). We reserve the right, in our sole discretion, to update or revise this privacy and security policy. Your continued use of the site following the posting of any changes to the privacy and security policy constitutes acceptance of those changes.

We respect and protect your privacy. The purpose of this privacy and security policy is to fully share with you how we handle information about you.

Types of data processed – navigation data. the computer systems and software procedures used to operate the website (e.g., systems and procedures pertaining to third party providers of hosting services, email, etc.) may have to acquire some personal data which transmission is implicit in the communication protocols of the internet. This information is not collected in order to be associated with identified individuals, but by their very nature could, through processing and association with data held by third parties, bring to identify users. This category of data includes ip addresses or domain names of computers utilised by users when connecting to the website, uri (uniform resource identifier) of requested resources, time of request, the method used to submit the request to the server, the file size obtained in response, the numerical code indicating the status of the response (“successful”, “error”, etc.) and other parameters regarding the operating system and computer environment. This data is used only to check the correct operation of the website, or for the assessment of responsibility in case of computer crimes against the website; in the first case, it is deleted immediately after processing; in the second case, it is kept only for the time needed to close the verification and if necessary prosecute the offender. – data provided voluntarily by users. the optional and voluntary communication of your email address and possibly other personal information through the email contact links of the website involves the acquisition of the sender’s account necessary to respond to your request and the other data, if any, contained in your email. your email address (and possible further details) acquired through this mode could be used by tierra maya dmc only order to subsequently propose to you its news offers.

Data processing means – the data is processed by computers and in specific cases on paper. specific security measures are taken to prevent data loss, misuse or improper and unauthorized access.

Copyright, Security

all information and contents on the website (such as, for example but not limited to, text, graphics, files, tables, images and data within the pages), including any software programs available in and through it, are protected by ip/it law rules in force. Users are expressly banned from modifying, copying, distributing, transmitting, displaying, publishing, selling or licensing any content available on or through the website for commercial or public purposes.

Tierra Maya DMC will not be responsible for any damages, including those caused by the spread of viruses, on the users’ devices.

Cookies

The owner uses cookies, including third parties’ cookies, released by the website solely in order to provide users with the proper operation of the website features, including the search for elements on the website through keywords, the sending of messages through email contact links, and in general an easy navigation (browsing) and use of the website. the website does not use cookies for marketing or advertising purposes or for the transmission of personal information.

provided the above, the owner cannot, however, guarantee that the following third parties do not make use of the cookies below specified for users’ profiling purposes:

google inc., as for cookies released by the youtube video on the homepage of the website.

Therefore, for such cookies the owner invites users to go through the respective releasing third parties’ privacy policies.

the redirecting icons to user’s profiles on social networks (facebook, twitter, pinterest, tumblr, google+, linkedin, reddit, vk) and email accounts, as well as those to any links not related and install directly in the website Tierra Maya, instead, mere links and are therefore incapable of releasing cookies.

All cookies can be disabled and each browser has a specific section where users may do this.

Personal information when booking.

If you purchase a room or excursion or tour online from us, you provide us with the following information:

-first and last name

-billing address

-shipping address(es)

-email address-

-phone number

-credit card account number

-names of hotels or room or package you book

We use this information as follows:

-we fulfill your booking based on this information.

-we share your information with certain business partners in order to fill your booking and to ensure that we are compliant with belizean laws

-if you do not opt out, we will periodically contact you via email with news and special offers. to opt out of receiving emails with news and special offers from us, please email us at news@tierra-maya.net

-we ask for your phone number in the event that our customer service representatives need to contact you and cannot reach you by email. we save the information about products you purchased to provide you with the best possible customer service and the most up-to-date information about your order.

-credit card information is used to bill you for products you have ordered.

we do not sell, rent, or share any portion of our customer database to third parties.

Personal information given when joining our mailing lists.

If you join our mailing lists, you may provide us with your name, email address and state of residence. the information is utilized so that we may inform you of special offers and events associated with tierra maya dmc.

How do we keep your information private and your credit card secure?
Our online store uses encryption technology to keep your personal information safe. all your ordering information — including your name, address, and credit card number — is encrypted using a secure server for security. your credit card and billing information cannot be read as it travels to our ordering system. The site encrypts your credit card number and other personal information using secure socket layer (ssl) technology to provide for the secure transmission of the information from your pc to our servers. in addition, only those employees and third parties who need access to your information in order to perform their duties are allowed such access.

Credit card transactions are handled by a third-party financial institution, which receives the credit card number and other personal identifying information only to verify the credit card numbers and process transactions. If you feel more comfortable doing so, you are welcome to call in your credit card information and complete your purchase by phone.

please note that we are committed to protecting the information we receive from you. we follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. while no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

The date of this privacy and security policy is june 13, 2016. we may update this policy from time to time. please check this page periodically for changes. by using this site, you signify your agreement to this privacy and security policy.